Frequently Asked Questions

Frequently Asked Questions

We take customer service as seriously as we take design. So, we pride ourselves on customer service that’s fast, affordable, and communicative. Below you’ll find a breakdown of frequently asked questions. Please do not hesitate to contact us if you have any other questions.

Payment Methods

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover). At this time we are unable to accept credit card payments for billing addresses outside of North America. We also accepts, PayPal, Google Pay, Apple Pay, ShopPay and more.

Credit Card Security

You can rest easy knowing our site is safe and secure. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Customs, Tax, and Tax Exemption

You will not be charged customs or duties on your Modon order.

We collect sales tax where we are required to by law, and as such the amount will vary depending on zip code or postal code. If your shipping address is changed after your order is placed, the difference in tax rate will need to be charged/refunded. Any applicable taxes will be clearly shown at checkout.

For our customers with tax-exempt status, please place your order on our site as usual. When you receive your order confirmation email, please reply with a photocopy/photo of your relevant certificates, forms and/or ID cards. Our payments team will analyze your documents and, if approved, will submit a refund for the taxes paid retroactively.

When We Charge Payment

You will be charged for your order when you place it. If for any reason you decide to cancel before your order processes and ships, you'll be refunded in full.

Confirmation

A confirmation email will be sent to you shortly after you place your order. If you have not received it within a few hours of placing your order, check your spam folder. If you still don’t see it, please contact us.

Kid-Friendly Products

We understand the need for style and durability. Below we’ve listed a few of our favorite options for families with young children.

Our sofas is a low-maintenance, durable, springy model that can stand up to family use. .

Perfect for family movie night, the Modon Sofas has deep cushions with enough room for everyone. The only thing you’ll have to worry about sharing is the popcorn.

Pet-Friendly Products

To dogs, your sofa may actually be an expensive dog bed. For a Our Sofas that has a more consistent finish is a great option.

In general, Modon is a more durable option than fabric, but certain types of fabric have different characteristics that will age and react differently to the inevitable like drool, claws, and dirty paws.

To cats, fabric upholstery is simply another place to sharpen the old claws. If your kitty companion is a scratcher, we suggest tough semi-aniline leather or velvet.

Accuracy of Our Photos

The photos on our website are taken by professional photographers under lighting conditions that are typical in a residential home.

We strive to accurately show the finish, color, and texture of our products as best we can. Depending on the display of your monitor or printer, the images can vary based on the different settings. Please note that there are naturally occuring differences in some of the materials we use, including marble, leather, and solid wood. The product you receive may not be an exact match to the photo displayed due to natural variability in these raw materials.

We will often feature customer photos on our website to give you a sense of how our products look in the real world, and will indicate them as such. These environments, however, are not controlled and are subject to variations in color based on lighting in the space, the camera used, and any filters the customer has applied to their image. The best reference photo for any of our products is our studio photography that you see on our product description pages.

If we can be of assistance in selecting the right furniture for your situation (style, dimensions, color, fabric swatches, etc.) get in touch and we would be happy to help.

Weight Capacity

While our furniture is built for standard residential use, it’s not tested for maximum weight capacity. As such, we’re not able to offer recommended weight capacities.