Shipping
Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Depending on your level of service, our team will either complete a contactless delivery, or safely enter your home to deliver and build your furniture.
You'll never receive a surprise delivery: our team will determine a set date and time window for receiving your new furniture.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.
We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the left side of the product page where it says “Delivered to: (input your zip code)” below the pictures of the item you're looking at.
For our larger items (which are not shipped via courier) you’ll have the opportunity to schedule a delivery appointment with your local delivery team. As soon as your item(s) arrive with the delivery team, they’ll be in touch (typically within 1-2 business days) to schedule an appointment.
If you're ordering multiple items, your delivery will be based on the longest ETA. We’ll wait to ship until all your items are in stock to cut down on the disruptions to your schedule.
To access your most up-to-date shipping ETA, log in to your My Account page, which will reflect the most recent information we have on hand. Please note we are unable to provide expedited shipping on any orders.
Returns
Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.
You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.
Please note: All exchanges must be made with the original Modon packaging. If you don't have the original packaging on hand, there is an additional $50 per item repackaging fee.
Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange.
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.
You can return your Modon product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $49 return shipping fee - for some smaller items a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.
Please note: All returns and exchanges must be made with the original Modon packaging. If you do not have the original packaging on hand, there is an additional $50 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less 1) repackaging fees (if applicable) and 2) outbound and return shipping fees.
Warranty
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.
